Please attach the provided airway bill to your package and contact the courier to schedule a complimentary pick-up.
Please get in touch with the courier (DHL/FEDEX) for a free pick-up at a convenient time. To initiate a return please contact us at or at We will provide you with a return authorization number and a return airway bill. Please get in touch with us within 7 days of receiving your merchandise to initiate a return.
It is your responsibility to request a return authorization within 7 days of receiving your items and to ensure that returned merchandise is received within 14 days of being received by you. Please keep in mind that most of our brand and retail partners are located in Europe. You have 7 days to request a return authorization from the date your product arrives and 14 days from the day the product arrives to you to ensure that the item(s) are received by the retail or brand partner from whom they were shipped. Please note that we are unable to issue refunds or accept returns on any items listed as 'Final Sale' on the product page or on “Special Order” items. We want you to be delighted with your purchase, which is why we offer free returns with pick-up on all in-stock and Pre-Order purchases that are in compliance with our return policy and time frames below.
